We are seeking a highly motivated Senior Inside Sales Representative to drive inside
sales revenue by acquiring and upselling orders, ensuring customer satisfaction, and
enhancing the overall buying experience.
Key Responsibilities:
Sales Management: Directing the sales process from initial outreach to deal
closure, working closely with operations, quality, and other departments.
Order Management: Managing order entry, overall order processing, and production
reporting within internal systems.
Customer Support: Supporting customers with questions or concerns throughout
the sales process, including before, during, and after their purchases.
Additional Responsibilities:
Secure orders via email and phone, verifying product details and explaining stock
shortages and expected delivery timelines.
Collaborate with outside sales teams to maintain high levels of customer
satisfaction.
Drive order growth by recommending complementary items and analyzing customer
purchase history.
Identifies opportunities and ways for continuous process improvements.
Prepare and follow up on both verbal and written quotes to secure orders and
analyze reasons for any lost sales.
Review open customer order reports and take action on items at risk of missing their
promised delivery dates.
Manage the backorder report for the distribution system, along with related
customer expediting reports and notifications.
Job Requirements:
Experience:
10+ years of experience in inside sales and sales administration is preferred.
Education:
Bachelor’s Degree is preferred.
Language:
Fluent in both Spanish and English, with verbal and written communication skills in
both languages.
SKILLS/REQUIREMENTS:
Experience with injection molding components and consumer products is
preferred.
Essential skills include strong negotiation, presentation, and verbal and written
communication abilities.
Ability to manage multiple tasks simultaneously is required.
Ability to demonstrate proactive problem-solving skills, sound judgment, and a
realistic understanding of issues.
Teamwork skills are essential.
Attention to detail is required.
Proficiency in Microsoft OƯice Suite, particularly Excel and Word, with basic
computer skills for data entry, information organization, using basic formulas, and
creating spreadsheets.
