Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a Sr. Functional Consultant Dynamics 365:

Responsibilities

• Lead Dynamics 365 CRM implementation projects, ensuring alignment with business objectives.
• Utilize a mix of consultative skills, business knowledge, and technical expertise to integrate Dynamics 365 solutions effectively.
• Understand business requirements and recommend Dynamics 365 capabilities that best fit the client's needs.
• Participate in all project phases, including analysis, design, development, testing, and deployment.
• Serve as a subject matter expert, guiding customers and project teams throughout all implementation stages.
• Conduct analysis and design workshops to gather client requirements for Service, Sales, and Marketing modules.
• Collaborate with development teams to define customization specifications for additional features and data migration.
• Deliver knowledge transfer sessions and provide necessary documentation.
• Identify and drive CRM business development opportunities.
• Present tailored demonstrations of the latest Dynamics 365 technology solutions.

Requirements

• Minimum 10+ years of experience implementing Microsoft Dynamics 365 CRM as a Senior Functional Consultant.
• Strong leadership and communication skills.
• Experience implementing large-scale CRM projects.
• Industry experience in insurance, banking, financial services, public sector, healthcare, oil & gas, or retail is an asset.
• In-depth knowledge of Sales, Customer Service, and Marketing modules.
• Microsoft Dynamics 365 functional certifications are a plus.

Desired

• Experience with Microsoft Power Platform (Power Apps, Power Automate).
• Knowledge of Azure services related to Dynamics 365.
• Familiarity with Agile methodologies and project management frameworks.
• Strong analytical and problem-solving skills.
• Ability to adapt quickly to new business environments and challenges.

Languages

• Advanced oral and written English.
• Native Spanish.

Note:

• Fully remote position.
• Prefer candidates located in Argentina or Mexico.

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